Interested in our products but need further info?
Buying antiques online NZ is simple with Chalice Antiques, and this FAQ answers the most common questions.
Do you ship around New Zealand?
Yes — we ship nationwide. For small and mid-sized items, we use tracked courier services; for larger pieces we use various freight companies.
How are items packaged for shipping?
We pack all items with professional materials and techniques using multiple layers for added product protection.
How do you calculate shipping costs?
Shipping costs are based on size, weight and destination. Small items are usually sent by courier; larger items may be quoted separately using pallet freight or crating. At checkout you’ll see estimated shipping; for oversized items we will confirm a final freight quote before dispatch.
Do you deliver to Australia?
Yes — we can arrange international shipping to Australia, but rates and transit times vary. International shipments may require additional packaging, insurance and customs documentation; we provide a quote on request.
What if my area isn’t covered by my preferred courier?
We can offer multiple courier options. If a preferred provider does not cover a postcode, we will arrange manual freight quoting so your order can still be delivered. In some cases we may offer click-and-collect or local pickup for large items.
Do you insure parcels?
Yes — we offer shipping insurance options for higher-value items. For very valuable or fragile pieces we recommend full transit insurance and can arrange this when quoting freight.
How long does shipping take?
Domestic courier shipments are typically 3–7 business days depending on location; rural deliveries and larger freight consignments take longer. We always include an estimated dispatch date on the product page and confirm tracking once the item leaves our premises.
Will I be charged GST?
Yes — for sales within New Zealand, prices include GST where required. For exports (Australia or overseas) GST treatment may differ and we will advise at checkout or on request.
What payment methods do you accept and are there fees?
We accept major cards (via Stripe) and other online payment options. Payment gateways charge transaction fees (a percentage + small fixed fee per sale) which are standard industry charges — these are handled by the payment provider and applied at transaction time. Typical card gateway rates for NZ merchants are in the low single-digit percentages plus a small fixed fee; the exact rate depends on the provider chosen (Stripe, etc.).
Can I view items in person?
Chalice Antiques is online only; however, viewings can be arranged by appointment for local customers by mutual agreement.
What is your returns policy?
We offer returns if an item materially differs from its description. Please contact us within 7 days of delivery with photos and we’ll advise next steps. Returns for change of mind may be accepted at our discretion and typically incur return shipping and handling costs.
How do I know an item is authentic?
All items are described honestly with details such as maker’s marks, hallmarks, materials, period and condition. Where provenance exists we include it in the listing. If you need further authentication we can provide additional images or suggest independent appraisers.
I want to sell items to you — how does that work?
Send clear photos, measurements and a short description to us via email. We’ll assess and reply with an offer or an invitation for an appraisal. For high-value estates we can arrange valuations and collection quotes. Many NZ dealers also buy by appointment or through consignment arrangements.